Terms of Service

Call Us Today 07565028004

info@sashwindowrefurbish.co.uk

Welcome to Sash Window Refurbish

Experts in Sash Windows Repair & Restoration, Timber Windows & Timber Doors in east midlands

TERMS AND CONDITIONS

These terms and conditions (the “Terms and Conditions”) govern the use of https://sashwindowrefurbish.co.uk/ (the “Site”). This Site is owned and operated by Sash Window Refurbish. This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Sash Window Refurbish and the Site’s creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Sale of Services

These Terms and Conditions govern the sale of services available on our Site. We are under a legal duty to supply goods that match the description of the good(s) you order on our Site.

The following services are available on our Site:

Timber windows and doors repairs.

The services will be paid for in full upon the completion of the service.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments

We accept the following payment methods on our Site:

Credit Card;

PayPal;

Debit; and

Direct Debit.

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Right to Cancel and Receive Reimbursement

If you are a customer living in the United Kingdom or the Eurpoean Union you have the right to cancel your contract to purchase services from us within 14 days without giving notice. The cancellation period:

. Will end 14 days from the date of purchase when you purchased a service.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at info@sashwindowrefurbish.co.uk or by post at 35 Waddingwoth Grove, Lincoln LN2 2BH. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions, but you are not required to do so.

The right to cancel does not apply to:

.Goods or services, other than the supply of water, gas, electricity, or district heating, where the price depends upon fluctuations in the financial market that we cannot control and that may occur during the cancellation period;

. Services that the customer has requested for the purpose of carrying out urgent repairs or maintenance;

.

Newspapers, magazines, or periodicals, except for subscriptions to such publications; and

.

Accommodation, transport of goods, vehicle rental services, catering, or services related to leisure activities, if the contract includes a specific date or period of performance.

Effects of Cancellation

If you requested the performance of services begin during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will reimburse to you any amount you have paid above this proportionate payment.

We will make the reimbursement using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the reimbursement.

This right to cancel and to reimbursement is not affected by any return or refund policy we may have.

Consumer Protection Law

Where the Sale of Goods Act 1979, the Consumer Rights Act 2015, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability

Sash Window Refurbish and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Sash Window Refurbish and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Country of England.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the reoval and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

07565 028004

info@sashwindowrefurbish.co.uk

35 Waddingwoth Grove, Lincoln LN2 2BH

You can also contact us through the feedback form available on our Site.

Testimonials

My technician Andrew replaced all my sash windows that had rotten sills. Accessing the rotten sills was not an easy task. He explained to me what needed to be done in order to fix the problem. He is a great person and I’m happy that he was the one who did the job. He is reliable, tidy, friendly and very professional. I highly recommend him.

Trev

Client

I hired Andrew and Alex a while back to repair my damaged sash windows. They were was very considerate and very patient as he did his job. A few days ago, I had another problem with one of my sash lock keys and I called him again to come and fix the problem. I’m very impressed that Liam responded quickly and he not only fixed the problem but he also gave me a spare key. What a great after sales service!

Alan W.

Client

I’m very impressed with the new windows that Andrew installed and also the reconditioning job that he did on other sash windows. The quality of his work is by far more superior than what we got when we hired another company a few years back. We will certainly hire him again if any window work arises

Kelly (Sleaford)

Client

Our decorator referred us to Andrew because some of the work needed a window expert. Andrew together with our decorator did a fantastic job. The work was done efficiently and to the highest standards. Andrew is understanding, committed and very professional. I recommend him without any hesitation.

Steaven Reader

Client

Alex did a great job in fixing windows in our terraced house. The windows were broken, frames damaged and the wood was also rotten. Alex's job was high quality and he did it pretty fast. I was also very impressed that he was considerate of my son’s asthma condition and maintained cleanliness. Top work.

Alice

Client

Andrew just recently replaced three sash windows in my Edwardian house. He also repaired and replaced some sills and draught proofed three windows. In addition to that, he also did some carpentry work. What I like the most about Liam is that he did a clean job. He is very professional and always updated me about the timescales and costs. He also did his job with minimal disruptions. I highly recommend him.

Cris M.

Client